FAQ

1. What types of goggles do you sell?

At Shore Goggles, we specialize in selling a variety of high-quality goggles.

Our range consists of 2 sizes (large & small) and 5 colours (violet, smoke, smoke with silver mirror, clear & yellow)

These goggles offer wearers enhanced contrast and color definition, making it easier to identify details in their field and environment. Our goggles also feature rain repellant and anti-fog coatings, so that you can maintain clear vision even in challenging weather conditions.

2. What is your return policy?

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You'll also need the receipt or proof of purchase.

For more information, please refer to our refund policy.

3. How long does shipping take?

Orders are typically processed within 2-3 business days.

Shipping times vary depending on the shipping method selected.

For domestic orders, we offer Aus Post Express shipping with an estimated delivery time of 3-5 business days.

International orders can be shipped via DHL Express or International Standard, with estimated delivery times of 3-5 business days and 5-10 business days, respectively.

Please note that delivery delays can occasionally occur. For more details, please refer to our shipping policy.

4. How can I track my order?

Once your order has shipped, you will receive a Shipment Confirmation Email containing your tracking number(s).

The tracking number will be active within 24 hours. If you have any issues with tracking your order, please contact us at contact@shoreoptical.com.au.

5. How can I contact customer support?

If you have any questions or need assistance, you can reach our customer support team by emailing us at contact@shoreoptical.com.au.

We strive to respond to all inquiries within 24 hours.

6. What is your refund policy?

We will notify you once we've received and inspected your return. If approved, you'll be automatically refunded on your original payment method within 10 business days.

Please note that it may take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we've approved your return and you haven't received your refund, please contact us at contact@shoreoptical.com.au.

7. What is your shipping policy?

Orders are typically processed within 2-3 business days. We offer various shipping methods, including Aus Post Express for domestic orders and DHL Express or International Standard for international orders.

Shipping rates and delivery estimates are calculated at checkout.

Please note that customs, duties, and taxes may apply to international orders, and the customer is responsible for any additional fees.

For more information, please refer to our shipping policy.

8. Do you ship internationally?

Yes, we offer international shipping.