Shipping Policy
Order Processing & Dispatch
All orders are processed within 1–3 business days after payment has been successfully received, excluding weekends and public holidays.
Orders placed after business hours, on weekends, or during public holidays will be processed on the next business day.
During periods of high demand, promotional campaigns, product launches, or unforeseen operational delays, processing times may be extended. Where possible, customers will be notified of any significant delays via email.
Shipping Destinations
Shore Goggles currently ships to:
• Australia
• New Zealand
• Selected international destinations
If your country is not available at checkout, please contact us prior to placing an order to confirm shipping availability.
We reserve the right to decline shipping to certain regions due to logistical, carrier, or regulatory limitations.
Australian Shipping
Standard Shipping
Estimated delivery timeframe: 2–7 business days after dispatch.
Express Shipping
Estimated delivery timeframe: 1–3 business days after dispatch.
Delivery timeframes are estimates only and commence once the order has been dispatched. Actual delivery times may vary depending on location, carrier performance, weather conditions, and other factors outside our control.
International Shipping
Estimated delivery timeframe: 7–21 business days after dispatch, depending on destination and carrier.
International orders may be subject to:
• Customs inspections
• Import duties
• Taxes
• Brokerage or clearance fees
These charges are determined by the destination country’s authorities and are the sole responsibility of the customer. Shore Goggles does not collect or control these fees and is not responsible for delays caused by customs clearance processes.
Shipping Costs
Shipping costs are calculated at checkout based on:
• Delivery destination
• Package weight and size
• Selected shipping method
Any free shipping offers or promotions will be clearly stated on the website at the time of purchase and may be subject to specific terms and conditions.
Order Tracking
Once an order has been dispatched, customers will receive a shipping confirmation email with tracking information where available.
Tracking updates may take up to 24 hours to become active after dispatch.
Incorrect or Incomplete Shipping Details
Customers are responsible for ensuring all shipping information provided at checkout is accurate and complete.
Shore Goggles is not responsible for orders that are delayed, misdelivered, or returned due to incorrect or incomplete address details.
If an order is returned to us due to an address error, additional shipping fees may apply to resend the order.
Authority to Leave & Delivery Responsibility
Where applicable, shipments may be delivered with authority to leave at the delivery address.
Once a parcel has been marked as delivered by the carrier, responsibility for the order transfers to the customer. Shore Goggles is not liable for loss, theft, or damage occurring after delivery has been confirmed by the carrier.
Lost, Delayed, or Damaged Parcels
Shore Goggles is not responsible for shipping delays caused by carriers, weather events, industrial action, customs processing, or other circumstances beyond our control.
If a parcel is confirmed as lost in transit, we will assist the customer in lodging an investigation with the carrier. Any replacement or refund will be assessed on a case-by-case basis in accordance with carrier outcomes and applicable consumer laws.
Multiple Shipments
In some cases, orders containing multiple items may be shipped in separate packages. Customers will be notified if this occurs.
Changes to This Policy
Shore Goggles reserves the right to update or modify this Shipping Policy at any time without prior notice. Changes will take effect immediately upon being published on the website.
To get in touch with us regarding shipping please contact us at:
contact@shoreoptical.com.au
